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Terms and Conditions

Liberia🇱🇷→EU🇪🇺 Market Access Support

Zlokker — General Terms and Conditions

Version: 1 October 2026

These terms apply to business-to-business assignments carried out by Zlokker, trading as Zlokker Liberia🇱🇷→EU🇪🇺 Market Access Support, registered with the Dutch Chamber of Commerce under number [number], with its registered address at Naarderweg 16, 1217 GL Hilversum, Nederland (“Zlokker”).

1. Scope

  1. These terms apply to all proposals, agreements and services provided by Zlokker to business clients (“Clients”).
  2. They do not apply to consumer contracts.
  3. An agreed proposal or statement of work takes precedence over these terms where the two conflict.
  4. The Client’s own purchasing terms apply only if Zlokker has expressly accepted them in writing.

2. Services

  1. Zlokker provides specialist services relating to Liberia, including field verification, supplier and producer screening, project support, export readiness assessments, market research, buyer and supplier identification, commercial introductions, coordination and reporting.
  2. The proposal defines the specific activities, deliverables, timetable and responsibilities for each assignment. Work outside that scope requires a separate agreement.
  3. Zlokker may engage suitably qualified local professionals or other specialists to perform parts of an assignment. Zlokker remains responsible to the Client for the work it has agreed to deliver.
  4. Zlokker does not buy or sell products on behalf of the Client unless the parties expressly agree otherwise in a separate written contract.

3. Formation and changes

  1. A proposal is valid for the period stated in it. If no period is stated, it is valid for 30 days.
  2. An assignment begins when the Client accepts Zlokker’s proposal in writing, including by email, or when Zlokker starts work at the Client’s request.
  3. Changes to the scope, deliverables, deadlines or fees must be agreed in writing. Zlokker will inform the Client if a requested change affects the price or timetable.

4. Client cooperation

  1. The Client will provide the information, documents, contacts, access, decisions and approvals reasonably needed to carry out the assignment.
  2. The Client is responsible for the accuracy and completeness of information it provides and for obtaining permission to share third-party information with Zlokker.
  3. If required input or access is delayed, Zlokker may adjust the timetable and charge for reasonable additional work or unavoidable costs after informing the Client.

5. Field visits and verification

  1. Zlokker’s findings reflect the information available and the conditions observed at the time of the relevant visit or review.
  2. A site visit, supplier check or readiness assessment is limited to the agreed scope. It is not an audit, legal opinion, laboratory test, certification or guarantee of a business’s future performance unless expressly agreed otherwise.
  3. Findings based on interviews or documents supplied by third parties will be identified as such where relevant. Photographs, video or other evidence will be collected only where access and permission allow.
  4. If safety conditions, access restrictions or other circumstances make a field activity impracticable, Zlokker will inform the Client and discuss a reasonable alternative.

6. Market linkage and commercial decisions

  1. Zlokker may identify, screen and introduce potential buyers, suppliers or other business partners and support subsequent discussions.
  2. An introduction does not constitute an endorsement, guarantee of reliability or commitment by either party to transact.
  3. Buyers and suppliers make their own decisions and enter into any commercial agreement directly, unless a separate written arrangement states otherwise.
  4. Zlokker does not guarantee a buyer contract, export order, certification, import approval, sales volume or commercial result.
  5. Any commission, referral fee or exclusivity arrangement must be expressly agreed in writing before it applies.

7. Regulatory and specialist matters

  1. Zlokker may collect information and coordinate specialist input concerning food safety, traceability, testing, certification, customs or other market requirements where included in the assignment.
  2. Unless expressly agreed otherwise, Zlokker does not act as a certification body, laboratory, customs representative, freight forwarder or legal adviser.
  3. The business legally responsible for a product, shipment or market placement remains responsible for determining and meeting its applicable obligations. Zlokker’s reports support that process but do not replace required tests, approvals or independent due diligence.

8. Timetable and delivery

  1. Zlokker will use reasonable care and skill to perform the agreed services.
  2. Delivery dates are estimates unless the proposal expressly identifies a deadline as binding.
  3. The Client should review each deliverable promptly and notify Zlokker of any specific concerns within 14 days of receipt. Zlokker will have a reasonable opportunity to address work that does not meet the agreed scope. This review period does not remove rights concerning problems that could not reasonably have been discovered within it.

9. Fees and expenses

  1. Fees, payment milestones and any included expenses are stated in the proposal. Unless stated otherwise, prices exclude VAT and other applicable taxes.
  2. Travel, local transport, accommodation, laboratory testing, shipping of samples, translation and third-party charges are payable by the Client only where included in the proposal or approved in advance.
  3. Zlokker may invoice at the milestones stated in the proposal. If no payment period is stated, invoices are due within 30 days of the invoice date.
  4. If payment is late, Zlokker may charge applicable statutory commercial interest and reasonable recovery costs in accordance with Dutch law. After giving written notice and a reasonable opportunity to pay, Zlokker may suspend work until overdue amounts are received.

10. Cancellation and termination

  1. Either party may terminate an ongoing assignment by giving written notice in accordance with the period agreed in the proposal. If no notice period is agreed, either party may terminate on 30 days’ written notice.
  2. The Client will pay for work completed up to the termination date and for reasonable, documented costs already committed for the assignment that cannot be cancelled.
  3. Either party may terminate immediately in writing if the other party materially breaches the agreement and fails to remedy the breach within 14 days after written notice, unless the breach cannot be remedied.
  4. On termination, Zlokker will provide completed deliverables for which payment is due, subject to reasonable arrangements concerning unpaid fees and confidential information.

11. Confidentiality

  1. Each party will keep the other party’s non-public business information confidential and use it only for the assignment.
  2. This obligation does not apply to information that is public, was already lawfully known, was independently developed or must be disclosed by law.
  3. Zlokker may share relevant information with professionals engaged for the assignment, provided they are subject to appropriate confidentiality obligations.
  4. Zlokker will not name the Client or publish assignment findings as a case study without the Client’s prior written consent.

12. Personal data

  1. Each party will comply with applicable data protection law when processing personal data.
  2. The parties will determine their respective data protection roles for the assignment. If Zlokker processes personal data solely on the Client’s instructions as a processor, the parties will enter into a separate data processing agreement where required.
  3. Any sharing of personal data with professionals in Liberia must comply with applicable rules on transfers outside the European Economic Area. The parties will agree the necessary arrangements before such a transfer takes place.

13. Deliverables and intellectual property

  1. After full payment, the Client may use the final deliverables for the purposes described in the assignment.
  2. Zlokker retains ownership of its pre-existing methods, templates, databases, tools and know-how. The Client receives a non-exclusive right to use any such material included in a deliverable as needed for the agreed purpose.
  3. The Client may share deliverables with its project partners, funders and professional advisers where reasonably necessary for the agreed project, subject to confidentiality obligations. Public publication or use for an unrelated project requires Zlokker’s prior written consent.
  4. Third-party materials remain subject to any applicable third-party rights.

14. Liability

  1. Each party is responsible for loss caused by its own failure to meet its contractual obligations, subject to applicable law.
  2. Zlokker’s total liability for an assignment is limited to the fees paid or payable for that assignment, excluding VAT. If an assignment lasts longer than 12 months, the limit is the fees paid or payable for the 12 months preceding the event giving rise to the claim.
  3. To the extent permitted by law, Zlokker is not liable for lost profits, missed commercial opportunities or losses arising from a buyer’s, supplier’s or other third party’s independent decisions.
  4. These limitations do not apply to liability that cannot lawfully be limited, including loss caused by intentional misconduct or deliberate recklessness attributable to Zlokker’s management.

15. Events beyond reasonable control

If circumstances beyond a party’s reasonable control prevent or significantly delay performance, that party will inform the other promptly. The parties will discuss a revised timetable or an alternative way to perform the affected work. If the disruption continues for more than 60 days, either party may terminate the affected part of the assignment in writing. The Client remains liable for work already completed and unavoidable, reasonable costs.

16. Governing law and disputes

  1. Dutch law governs the agreement.
  2. The parties will first try to resolve a dispute through discussion.
  3. If they cannot resolve it, the dispute will be submitted to the competent court in the Netherlands, unless mandatory law requires a different court.

17. Final provisions

  1. If a provision is found invalid, the remaining provisions continue to apply. The parties will replace the invalid provision with a lawful provision that comes as close as reasonably possible to its intended purpose.
  2. Changes to these terms apply to existing assignments only if the Client agrees to them.
  3. If these terms are translated, the Dutch version prevails only if the parties have expressly agreed that a Dutch version is authoritative.

Contact details
Zlokker
Naarderweg 16
1217 GL Hilversum
Phone: +31 (6) 36 00 79 31
Email: z.lokker@gmail.com

Last updated: 1 October 2026